Contact
Contact information for the Breaking Barriers to e‑Government project team at the Oxford Internet Institute.
Oxford Internet Institute
University of Oxford
The Breaking Barriers to e‑Government project was led by the Oxford Internet Institute (OII), a multidisciplinary research and teaching department of the University of Oxford dedicated to the study of the internet and its societal impact.
General Enquiries
For general questions about the project, its outputs, or the inventory of eGovernment barriers.
Dr Rebecca Eynon
rebecca.eynon@egovbarriers.org
Oxford Internet Institute — workshop presenter and project contact point.
eInclusion
Enquiries related to digital inclusion and accessibility dimensions of the project.
The Breaking Barriers to e‑Government project concluded in January 2008. These email addresses are provided as a historical record of the project's contact points.
Learn more about the research partners and key individuals behind the project on the People page.
The Breaking Barriers to e-Government project represents a comprehensive effort to understand and catalogue the obstacles that prevent citizens from fully engaging with digital government services. Through systematic research and analysis, the project has identified a wide range of barriers spanning technical, social, economic, and educational dimensions. These findings have been compiled into an extensive inventory that serves as a practical resource for policymakers, researchers, and public sector practitioners seeking to make online government more accessible and inclusive. The project's work highlights how factors such as digital literacy, connectivity, language, and trust all play critical roles in determining whether citizens can successfully navigate and benefit from e-government platforms, offering valuable insights for improving digital public services worldwide.